Privacy Policy for Powercleaner – Exterior Maintenance Services

Last Updated: 27/05/2025
Registered Business Name: PowerCleaner
Service Areas: Melbourne Metropolitan Area

At Powercleaner, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, or contact us for exterior cleaning services. By using our services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and billing details.

• Service Information: Address of the property, details about the services requested, and any other relevant information related to your exterior cleaning needs.

• Payment Information: Credit card or other payment details for service transactions (processed securely through a third-party payment processor).

• Usage Data: Information about how you interact with our website, including IP addresses, browser types, pages viewed, and time spent on our site.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide and deliver the cleaning services you request.

• To process payments and manage billing.

• To respond to your inquiries, questions, or service requests.

• To send you marketing communications (only if you have opted in).

• To improve our services and customer experience by analyzing website usage and feedback.

• To comply with legal obligations and protect against fraudulent activity.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information, including encryption and secure storage of payment details. However, no data transmission over the internet or storage method is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Trusted third parties who help us operate our business (e.g., payment processors, email marketing services).

• Legal Compliance: If required by law or in response to a legal request, we may share your information with law enforcement or other government authorities.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience, analyze website traffic, and improve our services. Cookies are small files stored on your device that help us identify you and gather data about your interactions with our site. You can manage or disable cookies through your browser settings, but doing so may limit some website features.

6. Marketing Communications

If you have opted into receiving marketing emails from us, we may send you updates about our services, promotions, or special offers. You can unsubscribe from these communications at any time by clicking the unsubscribe link in the email or contacting us directly.

7. Your Rights

You have the right to:

• Access, update, or correct the personal information we hold about you.

• Request that we delete your personal information (subject to certain conditions).

• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us during business hours at +61413660866 [Monday-Friday 7am-4pm].

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before sharing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We recommend reviewing this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Powercleaner
info@powercleaner.com.au
+61413660866